Privacy Policy

1. Introduction

Threshold-io ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our platform, website, and services.

2. Information We Collect

We collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name when you submit a demo request or contact form.
• Account Data: Login credentials, profile information, and preferences when you create an account.
• Platform Usage: Floor plan selections, configuration data, buyer information, and interactions with our design studio.
• Technical Data: IP address, browser type, device information, and usage analytics via standard web tracking.
• Payment Information: Billing details are processed securely through Stripe and not stored directly on our servers.

3. How We Use Your Information

We use collected information to:

• Provide and improve our platform and services
• Process demo requests and send you relevant information
• Manage user accounts and authentication
• Enable home buyer selection workflows and configurations
• Send transactional emails (confirmations, reminders, updates)
• Generate analytics and understand platform usage patterns
• Comply with legal obligations and enforce our terms
• Detect and prevent fraud and abuse

4. Data Sharing & Connected Systems

We may share your information with:

• Service Providers: Stripe (payments), email and analytics providers, and any production or CRM system a builder chooses to connect.
• Business Partners: Builders and agents managing their configurations on the platform.
• Legal Requirements: When required by law or to protect our rights and safety.

We do not sell personal information to third parties.

Connected production systems are read-only. When a builder connects their production or back-office system (such as a CRM or ERP) to Threshold, we request read-only access and only copy data into Threshold. We never create, modify, overwrite, or delete any data in the builder's system, their platform remains their source of truth.

5. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Depending on your location, you may have rights including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your data
• Opt-out of marketing communications
• Data portability (where applicable)

To exercise these rights, please contact us at stevenpgovoni@threshold-io.com.

7. Cookies & Tracking

We use cookies and similar technologies to improve user experience, remember preferences, and analyze platform usage. You can manage cookie preferences in your browser settings.

8. Security

We implement industry-standard security measures to protect your personal information. However, no system is completely secure. We encourage you to use strong passwords and report any security concerns immediately.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

10. Children's Privacy

Threshold is not intended for users under 18 years old. We do not knowingly collect information from minors. If we become aware of such collection, we will delete it promptly.

11. Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a prominent notice on our website. Your continued use of the platform signifies acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: stevenpgovoni@threshold-io.com
Company: Threshold-io